New Envy 5020 - Instant Ink Promotion

[maid020279]

Brought a new Envy 5020 and on the box it states 3 month trial included for instant ink. When I subscribed it added the 2 x 1 month instant ink codes (refer a friend and 1 month free) but did not add the 3 month trial?

How can I claim the 3 month trial as stated on the box? 

[Kumar0307 · Accepted solution]

Hi @maid020279

Welcome to the HP Support Community. I'd be happy to assist you.

Kindly send us a picture of the 3 free months offer mentioned on the printer box to assist you better.

Also, check if you have received any coupons inside the box with a code for the same.

I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[samiad]

Hi

Can you please do the same for me? I am having the same issue - I have all the labels etc ready to send you.

There was no coupon in the box, just a label on the outside, and i can also send you a screen shot of the website I bought it from detailing the promotion.

Thanks

samiad

[samiad]

Hi

What i meant was, can you please send me the message too? I have prepped a document with the required photos on it.

thanks

[Kumar0307]

@samiad

I have sent you a private message. Kindly check the same and reply with the images of the label to assist you better.

Keep me posted.