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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
maid020279
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Solved!

New Envy 5020 - Instant Ink Promotion

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Envy 5020
Microsoft Windows 10 (64-bit)

Brought a new Envy 5020 and on the box it states 3 month trial included for instant ink. When I subscribed it added the 2 x 1 month instant ink codes (refer a friend and 1 month free) but did not add the 3 month trial?

 

How can I claim the 3 month trial as stated on the box? 

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Kumar0307
HP Support Agent
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Hi @maid020279

Welcome to the HP Support Community. I'd be happy to assist you.

 

Kindly send us a picture of the 3 free months offer mentioned on the printer box to assist you better.

Also, check if you have received any coupons inside the box with a code for the same.

 

I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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4 REPLIES 4
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,739
Message 2 of 5
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HP Recommended

Hi @maid020279

Welcome to the HP Support Community. I'd be happy to assist you.

 

Kindly send us a picture of the 3 free months offer mentioned on the printer box to assist you better.

Also, check if you have received any coupons inside the box with a code for the same.

 

I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

samiad
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Hi

Can you please do the same for me? I am having the same issue - I have all the labels etc ready to send you.

There was no coupon in the box, just a label on the outside, and i can also send you a screen shot of the website I bought it from detailing the promotion.

Thanks

samiad

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samiad
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Hi

What i meant was, can you please send me the message too? I have prepped a document with the required photos on it.

thanks

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Kumar0307
HP Support Agent
HP Support Agent
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@samiad

 

I have sent you a private message. Kindly check the same and reply with the images of the label to assist you better.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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