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HP ProDesk 400 G6 Small Form Factor PC
Microsoft Windows 11

Bought a new HP PC loaded with windows 11 now I can't print through my instant ink account although I can still print directly through my printer but there is no HP Smart icon listed under my printer, it has disappeared,   Funny that this is happening but I'm still being charged the monthly fee for instant ink.

5 REPLIES 5
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Hi @ajax586,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to your new PC.

 

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

 

2) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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I tried what the email said but without any luck, when I clicked on add printer I got a pop up box saying   HP Smart currently supports printing of PDF documents. Print other file types directly from their associated application (e. g. Word, Outlook).

Should I uninstall my printer and reinstall it.  Does the fact that I am on Ethernet and not WiFi?

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Hi @ajax586,

 

I am sorry to hear that the above steps did not help much.

Please perform the below steps in the same sequence to troubleshoot further.

 

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

 

2) Update the printer firmware by clicking on this link.

 

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

HP Recommended

should I uninstall my printer that is connected right now?

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Hi @ajax586,

 

Please perform the above steps in the same sequence and then try to print again to fix the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support 

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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