• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎11-26-2023 09:52 AM

HP Recommended
Product: HP ProDesk 400 G6 Small Form Factor PC
Operating System: Microsoft Windows 11

Bought a new HP PC loaded with windows 11 now I can't print through my instant ink account although I can still print directly through my printer but there is no HP Smart icon listed under my printer, it has disappeared,   Funny that this is happening but I'm still being charged the monthly fee for instant ink.

5 REPLIES 5

‎11-28-2023 12:23 PM

HP Recommended

Hi @ajax586,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to your new PC.

 

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

 

2) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎11-28-2023 07:27 PM

HP Recommended

I tried what the email said but without any luck, when I clicked on add printer I got a pop up box saying   HP Smart currently supports printing of PDF documents. Print other file types directly from their associated application (e. g. Word, Outlook).

Should I uninstall my printer and reinstall it.  Does the fact that I am on Ethernet and not WiFi?

Was this reply helpful? Yes No

‎11-30-2023 07:52 AM

HP Recommended

Hi @ajax586,

 

I am sorry to hear that the above steps did not help much.

Please perform the below steps in the same sequence to troubleshoot further.

 

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

 

2) Update the printer firmware by clicking on this link.

 

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎11-30-2023 09:41 AM

HP Recommended

should I uninstall my printer that is connected right now?

Was this reply helpful? Yes No

‎12-04-2023 06:29 AM

HP Recommended

Hi @ajax586,

 

Please perform the above steps in the same sequence and then try to print again to fix the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support 

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.