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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jo931
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Message 1 of 2
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New black cartridge ordered from you will not print.

HP Recommended
910XL
Microsoft Windows 10 (32-bit)

New ink and if I push print with black ink it prints red.

1 REPLY 1
Bob_Headrick
Level 16
Level 16
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Message 2 of 2
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HP Recommended

What media type are the driver settings?  It sounds like your printer is using color ink to print black.  This would be the case if you have glossy photo paper selected in the driver settings (or automatically detected, depending on your printer model).  If your cyan is not printing properly black areas would print as red.  (Red = MAgenta + Yellow.  On Photo paper Black would be printed as Cyan + Magentaa + yellow.

 

What is your printer model?


Bob Headrick,  HP Expert

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