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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎10-31-2020 05:37 AM

HP Recommended
Product: HP Officejet 5740
Operating System: Microsoft Windows 10 (64-bit)

I have tried to install a new colour cartridge from Instant Ink but keep getting error messages. Re-installed old cartridge and that works. Virtual assistant states that my printer does not exist. Help required!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-01-2020 03:18 AM - edited ‎11-01-2020 03:21 AM

HP Recommended

@JillH2, Welcome to the HP Support Community!

 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎11-01-2020 03:18 AM - edited ‎11-01-2020 03:21 AM

HP Recommended

@JillH2, Welcome to the HP Support Community!

 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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