New color ink cartridge error

[Belle102]

The ink cartridge that I received won’t work on my printer 

[Sneha_01]

Hi @Belle102 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're facing an issue where the new color ink cartridge is not working with your printer, there are a few common causes and solutions to check:

1. Check Cartridge Compatibility

• Ensure that the cartridge you received is the correct one for your printer model. Sometimes, cartridges look similar but may not be compatible.
• Double-check the model number of the cartridge and compare it with your printer’s manual or the part number on your printer's label.

2. Remove and Reinstall the Cartridge

• Turn off the printer and unplug it.
• Open the printer and remove the new cartridge.
• Gently wipe the cartridge contacts with a clean, lint-free cloth.
• Reinstall the cartridge back into the printer, ensuring that it clicks into place securely.
• Turn the printer back on and check if the issue persists.

3. Check for Protective Tape

• New ink cartridges often have a protective tape or plastic cover over the nozzle and contacts. Make sure that you have removed all protective covers from the cartridge before installing it.
• If any tape or plastic is left on, it can cause the cartridge to not register properly with the printer.

4. Reset the Printer

• Try resetting the printer by turning it off and unplugging it for about 30 seconds. This can sometimes resolve minor issues or errors with recognizing new ink cartridges.
• Plug the printer back in, turn it on, and check if the cartridge error clears.

5. Check for Cartridge Alignment

• Ensure that the cartridge is seated properly in its designated slot. If the cartridge is not aligned correctly, the printer might not recognize it.
• Try gently pressing down on the cartridge to make sure it's installed securely.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support