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‎05-23-2020 07:57 AM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (32-bit)

I've just received my replacement cartridges.  When I install the new colour cartridge, an error message says that the cartridge must be replaced and the printer won't operate.  When I re-install the old, empty cartridge, the printer will operate but the colour is poor.

2 REPLIES 2

‎05-27-2020 01:42 AM

HP Recommended

Hi @sp591

Welcome to the HP Support Community. I'd be happy to assist you.

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎05-27-2020 03:13 AM

HP Recommended

Thanks for the reply.  I have followed the instructions in the link and the problem persists.  It goes away, however, when the old colour cartridge is installed, which suggests to me that the problem is the cartridge rather than the printer.  How do I report a faulty cartridge and receive a replacement please?

 

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