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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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SamJHill95
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New colour cartridge persistent error - HP ENVY Photo

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HP ENVY Photo 7830

I’ve just set up our new HP ENVY Photo 7830 with the tri-colour and black cartridges delivered through Instant Ink.

 

The printer keeps showing the error message:

”Remove and reinstall the indicated cartridge, making sure it is correctly installed” 

 

for the colour cartridge.

 

I have removed and replaced several times, made sure no packaging remains on the cartridge, the brass connectors appear clean, untouched and operational however the error persists.

 

I have also shut down the printer, unplugged for a couple of minutes and rebooted - the error above persists.

 

Please could replacement cartridges be sent? This printer is vital to four adults working and studying from home in the current climate. 

Thank you.

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SamJHill95
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I have spoken to a support agent and a replacement cartridge is being sent - this thread is therefore closed.

 

thank you.

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SamJHill95
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Further info - having compared the electrical contact strip to the new black cartridge, and the two (now spent) cartridges that came with the new printer, this troublesome colour cartridge has a very dull strip in comparison. Noticeably so. I would say it looks faulty.

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TEJ1602
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@SamJHill95, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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SamJHill95
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I have spoken to a support agent and a replacement cartridge is being sent - this thread is therefore closed.

 

thank you.

View solution in original post

Was this reply helpful? Yes No
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