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Accepted Solutions
12-01-2021 04:59 AM
@Tina_1972, Welcome to the HP Support Community! I’m here to help.
I understand the ink is empty in the printer. To assist you better, is the printer enrolled in Instant Ink?
If yes, make sure the printer is connected to the internet.
To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee
12-01-2021 04:59 AM
@Tina_1972, Welcome to the HP Support Community! I’m here to help.
I understand the ink is empty in the printer. To assist you better, is the printer enrolled in Instant Ink?
If yes, make sure the printer is connected to the internet.
To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee
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