New ink needed

[RogerCastle]

Dear all-

my instant ink spilled the ink in my printer and on my houses floor. It got obviously damaged on the way to my house.

I was hoping the printer recognised the damaged cartridge and HP would send a new one. Unfortunately that did not happen since 5 months. I bought a regular cartridge for GBP 49,95 besides my existing subscription.

is it possible to get a new replacement cartridge? My printer is online but a regular cartridge is installed.

thank you!

[Kumar0307]

Hi @RogerCastle

Welcome to the HP Support Community. I'd be happy to assist you.

• Are you able to print using the HP regular ink cartridge?
• Was the Instant Ink cartridge damaged when you opened it from its packaging? 
• Is it the black or the tricolor ink cartridge which is damaged?

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[RogerCastle]

Thank you.

I provided the information in an private message.

Your questions:

Yes, the printer works with the regular cartridges.

Yes, it seems that the cartridges got damaged on their way to me.

I cannot tell which one was broken, with have been full with ink on the outside.

thank you!

[Kumar0307 · Accepted solution]

@RogerCastle

Thank you for the information. Not to worry, I have created an order to send you replacement Instant Ink cartridges with express shipping where it will be delivered to you in 3-4 business days.

Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Happy holidays! 

[RogerCastle]

Thank you for the quick support!

[Riddle_Decipher]

@RogerCastle That's awesome, I'm glad its sorted,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.