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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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New instant ink colour cartridge faulty and blocking printing

HP Recommended
HP ENVY 5540
Microsoft Windows 10 (64-bit)

Recently received the new HP 62 colour cartridge and successfully installed so I got rid of the old cartridge. Since then printer just starts with 'Ink Cartridge Problem' blocking any printing. Tried all of the HP support & Instant Ink virtual agents and help suggestions for cleaning contacts several time, resetting printer, etc.

Its working out cheaper to buy a new printer to be honest than find a way of ordering a replacement warranty cartridge.

How do I get a cartridge replaced under warranty?

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HP Recommended

@IanDoubleU, Welcome to HP Support Community!


Not to worry we have your back, We shall help you get the replacement.


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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