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‎04-18-2026 12:58 AM

HP Recommended

So not only have HP fobbed me off after sending ink that doesn’t work in my printer now they want me to pay out extra money taking my brand new printer to a service center, fuming is an understatement, thanx hp for absolutely no help. 

4 REPLIES 4

‎04-20-2026 04:26 AM

HP Recommended

Hi @Bikergirl25 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand how disappointing it must feel when a new printer doesn’t accept the ink supplied, especially after already reaching out for support. Thank you for sharing the details so far.

 

To better assist, could you let me know the exact printer model and the type of ink cartridges you received? It would also help to know if any troubleshooting steps were already tried, such as reseating the cartridges or checking for error messages on the printer display. This will give clarity on whether the issue is with compatibility, installation, or the hardware itself.

 

Once I have those details, I can guide you more effectively.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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‎04-20-2026 07:06 AM

HP Recommended

The printer is a hp envy 6120e all in one printer, the cartridges that were sent do fit it but the contecters r different and my printer just says missing ink IMG_3885.jpeg

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‎04-21-2026 09:56 AM

HP Recommended

That's strange.

 

I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎04-21-2026 10:50 AM

HP Recommended

I don’t know how to send private messages 

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