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‎01-03-2021 10:12 AM

HP Recommended
Product: HP ENVY Photo 6220
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have the same problem as described on these posts:

https://h30434.www3.hp.com/t5/HP-Instant-Ink/Registered-printer-will-not-connect-to-instant-ink/td-p...

https://h30434.www3.hp.com/t5/HP-Instant-Ink/No-Instant-Ink-connectivity/m-p/7902668

 

I had network issues and factory reset my HP ENVY Photo 6220, but somehow it does not let me print as the cartridges are for Instant Ink users only. I've managed to setup the connectivity using WiFi and can connect to is using EWS and the Webservices (HP Connected and HP ePrint) is activated. The printer on instantink.hpconnected.com has an online green status, but on the upper-right it says that connection is not possible. I tried to re-enroll my printer in the Instant Ink website, but after I fill the claim code, an error occurs (presumably because the printer is already associated to my account).

 

As the mentioned posts says it appears that this is an issue on the HP side. It will be great if I don't have to spend hours with the hotline that apparently don't know how to fix this issue. Many thanks for your help.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2021 06:50 AM

HP Recommended

Hi @MauriceHeikens,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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1 REPLY 1

‎01-06-2021 06:50 AM

HP Recommended

Hi @MauriceHeikens,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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