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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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No Instant Ink connectivity

HP Recommended

Hello,

I have the same problem as described on this post : https://h30434.www3.hp.com/t5/HP-Instant-Ink/Registered-printer-will-not-connect-to-instant-ink/td-p...

I received my Instant Ink cartridge but my HP ENVY 5010 can't use them.

On instantink.hpconnected.com my printer appears has an online green status, but at the same time on the upper-right that the connexion is not possible.

I did a factory reset and also try to reinstall the web services on the printer (I think I also did a factory reset earlier that may leads to this problem), but the problem is still there and I can't print for 2 months. In the local embedded web server of the printer, I see that web services are activated, internet & "HP connected" connectivity is connected, "HP ePrint" is activated but "HP Instant Ink" stays deactivated.

After a factory reset / web service re-installation I see the new associated email address change in the  instantink.hpconnected.com website, but my printer does not get my Instant Ink subscription.

I tried to re-enroll my printer in the Instant Ink website, but after I fill the claim code, an error occurs (because the printer is already associated to my account).

 

As Kumar0307's message on the previously mentionned post, it appears that this is an issue on the HP side. It will be great if I don't have to spend hours with the hotline that apparently don't know how to fix this issue.

 

Many thanks for your help.

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HP Support Agent
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Message 2 of 2
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HP Recommended

@Mich_mich, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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