No Instant Ink connectivity

[Mich_mich]

Hello,

I have the same problem as described on this post : https://h30434.www3.hp.com/t5/HP-Instant-Ink/Registered-printer-will-not-connect-to-instant-ink/td-p...

I received my Instant Ink cartridge but my HP ENVY 5010 can't use them.

On instantink.hpconnected.com my printer appears has an online green status, but at the same time on the upper-right that the connexion is not possible.

I did a factory reset and also try to reinstall the web services on the printer (I think I also did a factory reset earlier that may leads to this problem), but the problem is still there and I can't print for 2 months. In the local embedded web server of the printer, I see that web services are activated, internet & "HP connected" connectivity is connected, "HP ePrint" is activated but "HP Instant Ink" stays deactivated.

After a factory reset / web service re-installation I see the new associated email address change in the  instantink.hpconnected.com website, but my printer does not get my Instant Ink subscription.

I tried to re-enroll my printer in the Instant Ink website, but after I fill the claim code, an error occurs (because the printer is already associated to my account).

As Kumar0307's message on the previously mentionned post, it appears that this is an issue on the HP side. It will be great if I don't have to spend hours with the hotline that apparently don't know how to fix this issue.

Many thanks for your help.

[TEJ1602]

@Mich_mich, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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