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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

Printer will not print.

Had been getting this message but could not find anything wrong:

Check Your Account

A problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved.

 

Today the message changed to:

Printer Cannot Print

A problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more information.

 

HP Smart shows this:

Hornet99_0-1707683619021.png

I had HP Instant Ink when I first purchased the printer but cancelled it on 11/22/2022. I tried resetting, disconnecting and reconnecting. Connection is good because I can scan and access the Embedded Web Server.

Please help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Solved! HP Tech Support reset the printer (pulled power cord and waited 60 seconds), set up the printer via wireless setup wizard, then enabled web services.

View solution in original post

1 REPLY 1
HP Recommended

Solved! HP Tech Support reset the printer (pulled power cord and waited 60 seconds), set up the printer via wireless setup wizard, then enabled web services.

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