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- No Print - Cartridge or Account Issue error message
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02-11-2024 01:44 PM - last edited on 02-16-2024 11:07 AM by JessikaV
Printer will not print.
Had been getting this message but could not find anything wrong:
Check Your Account
A problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved.
Today the message changed to:
Printer Cannot Print
A problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more information.
HP Smart shows this:
I had HP Instant Ink when I first purchased the printer but cancelled it on 11/22/2022. I tried resetting, disconnecting and reconnecting. Connection is good because I can scan and access the Embedded Web Server.
Please help.
Solved! Go to Solution.
Accepted Solutions
02-13-2024 09:05 AM
Solved! HP Tech Support reset the printer (pulled power cord and waited 60 seconds), set up the printer via wireless setup wizard, then enabled web services.