No Print Cartridge or Account Issues

[CarrieT4]

Printer will not print.

Had been getting this message but could not find anything wrong:

Check Your Account

A problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved.

Today the message changed to:

Printer Cannot Print

A problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more information.

HP Smart shows this:

[zoey7886]

@CarrieT4, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your no print cartridge issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It looks like your HP printer is linked to an HP account (likely for Instant Ink or another service), and there's an issue with the account that's preventing printing. Here are some steps to resolve it:

1. Check Your HP Account

• Go to HP Smart and log in.
• Look for any notifications or alerts about billing, subscription issues, or printer status.
• If you use HP Instant Ink, ensure your subscription is active and payment is up to date.

2. Restart Your Printer & Internet

• Turn off your printer, unplug it for 30 seconds, and turn it back on.
• Restart your router and computer to refresh the connection.

3. Reconnect Your Printer to HP Smart

• Open HP Smart on your PC or mobile device.
• Remove the printer from the account and re-add it.
• Follow on-screen instructions to complete the setup.

4. Update Printer Firmware & Software

• Go to HP Support and check for firmware updates.
• Install any available updates for your printer.  

Let me know if this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,