No black ink but instant ink app says I do

[izzymom77]

the HP instant ink app shows my printer is ready. My printer display shows critically low black ink. Pages won't print black even after performing all maintenance steps. I'm paying for ink and printing service that I can't use all because their app says I'm fine. Everything has been fine even had a color cartridge sent when it showed that was low. Why is the same not happening with 

[Kumar0307 · Accepted solution]

Hi @izzymom77

Welcome to the HP Support Community. I'd be happy to assist you.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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