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‎03-27-2024 10:39 AM

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer
Operating System: Microsoft Windows 11

Hello,  I just replaced my black and now it's not printing black.  My colors are printing ok however my black words are gray and only the top half of them are showing up.  Help!!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2024 10:59 AM

HP Recommended

The likely cause of the issue as you describe it would be a faulty cartridge, or an electrical connection between the cartridge and printer.  I would suggest removing the cartridge and use a lint-free wipe to clean the electrical contacts in the printer and on the cartridge.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎03-27-2024 10:59 AM

HP Recommended

The likely cause of the issue as you describe it would be a faulty cartridge, or an electrical connection between the cartridge and printer.  I would suggest removing the cartridge and use a lint-free wipe to clean the electrical contacts in the printer and on the cartridge.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No

‎03-27-2024 11:05 AM

HP Recommended

Thank you!  I will give that a try.  I've done just about everything else suggested here and in the support areas. I appreciate your time. 

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‎03-27-2024 11:23 AM

HP Recommended

It worked!!!  Thank you SO much!

1 person found this reply helpful
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‎03-27-2024 12:30 PM

HP Recommended
@MK2012 wrote:

It worked!!!  Thank you SO much!

I am glad I could help and things are working now.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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