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Message 1 of 2
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No black printing

HP ENVY 5020
Microsoft Windows 10 (64-bit)

My cartridges were replaced in April 2018 and I use the printer infrequently. The black cartridge does not now print but indicates that it has plenty of ink. I have carried out several 'cleans' including the second level but nothing changes.  I have a case number for a recent attempt to solve the problem but that does not give me access to A PERSON to whom I can request a replacement cartridge.  It seems that FREE INK is a misnomer because I have nearly used up my 15 page allocation and if I have to 'drain' the colour cartridge in order to get a replacement, that will be more pages over my allocation.

Can someone guide me out of this apparently insoluble dilemma?

HP Support Agent
HP Support Agent
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Message 2 of 2
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No black printing

@BrianJT1, Welcome to the HP Support Community!


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

Keep me posted.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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