No claim code

[Sheryljkt]

No claim code on print info page, or even HP email address. Printer is office jet 6968. All that prints  is a wi-fi direct guide. Printer is connected to wifi.   

[Jay_G24]

Hi @Sheryljkt,

I'd like to help!

I understand that the claim code is not printed on the page

To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.

1. Send a test print job from any device on your network to make sure the printer is connected and can print.

   NOTE: 

   You cannot use Web Services or get your Printer Claim Code if your printer is not connected to your wireless network. A USB connection does not work.

2. Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.

   To find your printer IP address:

   • From the touchscreen control panel: Touch the Wireless icon .

   • From the HP Smart app: Click Printer Settings, and then click Printer Information.

   • From the printed network report: Press the Information button to print an information page.

3. From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.

4. Find the Printer Code or Printer Claim Code on the page that prints.

   If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

5. Add your printer to an HP Smart account using the Printer Claim Code.

   If an Invalid Claim Code or other error message displays, remove and then re-enable Web Services before trying again.

For more detailed steps and troubleshooting options, go to Printer Claim Process and FAQs.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Sheryljkt · Accepted solution]

Thanks for your reply. I had a chat with HP Instant Ink and they got me on the right course. I'm all set now, I appreciate you reaching out.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Entombed]

Rebooting helped me with the same thing:)