• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎06-28-2019 01:08 PM - last edited on ‎07-01-2019 05:04 PM by Level 9

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: Unknown

I need a color ink cartridge from the Instant Ink program I'm enrolled in and one hasn't arrived. Last time I received one was in 2017! I don't print in color too often so it's not been an issue until now. I've run out! I've tried the virtual agent option three weeks ago and still nothing has arrived. How can I get my cartridges sent to me that I am needing?  

Category:
1 REPLY 1

‎06-28-2019 08:52 PM

HP Recommended

I would suggest you go to the virtual agent and type "Where's my ink"?  This will lead you through some troubleshooting, and at some point will give an option to have ink shipped or contact a live agent if needed.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->