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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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...... and there is no solution for this problem yet. 

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@Lennart48 If other users have exactly the same issue as you do and have done everything as you've done so far, they will need to contact HP support too,

Perhaps, you can contact the HP Instant Ink phone support team for further support:

 

Click here for details > On the Instant Ink homepage, you should have 3 options for Sweden account to the language.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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The problems are solved now, but I don't know what solution helped to fix this. 

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Printer: HP ENVY 5020.   it's  driving me nuts.  Every time I try print a document it states the printer is in error.  Yet when I print from my phone, it's fine.  Just not from my computer.

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