No customer support for HP instant ink?? The virtual agent and phone bot are garbage.

[Breelyn]

Does anyone know an email to contact a real person for support? Or does anyone know how to get through to a real person on the phone for instant ink support? I am getting account updates sent to the wrong email address - when I try to sign in with it it says there is no account associated with that email, because a few months back I updated my email to my business one. Why HP is still sending emails to the personal email address is beyond me, but it's nothing the virtual agent or stupid phone bot can help with and they both repeat errors when I try to get through to someone. Is there an email address for support someone can share? Thanks.

[Jay_G24]

Hi @Breelyn,

I'd like to help!

I understand you updated your email address but you are still receiving emails on the old email.

Change your email address from your HP Instant Ink account page.

1. Sign in to your HP Instant Ink account.

   • If HP Smart is listed at the top of the menu, click Account > Account Profile in the left menu. Make the desired updates, and then click Apply Changes.

   • If HP Smart is not listed, click My Account in the left menu, and then click Account Settings > Edit Account Information. Make the desired updates, and then click Save.

2. A confirmation email is sent to your new email address. Open the confirmation email, and then click Confirm email address.

Also, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

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