• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎05-24-2025 01:17 PM

HP Recommended

I have requested 5 times since December 2024 to ship ink cartridges which continuesly is being shipped and the returned. HP is horrible to connect with and only AI agents, shipping address is correct. Any tips before i cut off this whole system?

Reply
3 REPLIES 3

‎05-26-2025 05:09 PM

HP Recommended

@Pepijn19, Welcome to HP Support Community.   

 

Thank you for posting your query, I will be glad to help you.

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

 

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

 

Take care and have a great day ahead!

 

Best Regards,

Garp_Senchau
I am an HP Employee

Reply
Was this reply helpful? Yes No

‎05-29-2025 08:46 AM

HP Recommended

The private message function you refer to gives me the below error message and does not allow me to send a message

Pepijn19_0-1748529945551.png

 

Reply
Was this reply helpful? Yes No

‎05-31-2025 05:47 AM

HP Recommended

Hey @Pepijn19,

 

Thank you for your response

 

The private message feature will be enabled soon, as I've informed the moderators. Thank you for your patience!

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.