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12-15-2022 09:07 AM - edited 12-17-2022 04:34 AM
Although I can print I cannot log into my Instant Ink account and see my status - I have tried installing the EasyStart program three times to no effect.
The printer is networked via my router.
As I have said, I can actually use the printer but have no idea of where my account stands short of making a note of whatever I print.
Can anyone help please?
Solved! Go to Solution.
12-19-2022 10:43 AM
Hello and thanks for the reply.
The situation is (or was) that I could give my login and password, but then it froze on the hpsmart/printplans page and would go no further. I tried this some five or six times to no avail, even trying the workaround provided by HP.
I haven't used the computer for a couple of days, but this afternoon I saw your message and went for a login in order to provide you with accurate information as to what was happening, and lo and behold, I could log into my account. I've done this three times without a problem so it seems that things are OK at present.
The only niggle is that on two of those occasions my printer was shown as offline, when in fact I could actually print.
So I have one problem solved (somehow) but another annoying one to contend with.