07-27-2019 08:24 AM
I have been able to scan and print using my deskjet 3632. Last week I tried to scan and I got an error message, then I ran the scan dr. app and it said that I had a driver error, device status error as well. I have read many of the forums and checked for other things as well. I have notice that the scanner light doesn't work and that seems to come up alot in the forum. I am not under warranty anymore. Is there a fix? Do I need to reinstall drivers? As I have said the printer works fine. The only other "new thing" is that I did sign up for instant ink from HP, however I have NOT installed any of the new ink yet, I am still using my own.
07-29-2019 01:08 PM
@Troy25, Welcome to HP Support Community!
Resetting the printer calibrates the scanner mechanism and will help resolve the issue.
Press the Power button to turn on the printer, if it is not already on.
With the printer turned on, disconnect the power cord from the printer.
Disconnect the power cord from the power source, and then wait 30 seconds.
If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.
Reconnect the power cord to the rear of the printer, and then turn on the printer.
make a test copy to confirm the issue is resolved.
If the issue persists, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.
If the issue persists with a different wall outlet, continue to the next step.
If you still have issues, check the scanner bar functionality-
Perform a visual test of the scanner mechanism to see if it is jammed.
Remove any original documents or photos from the scanner glass.
Lift the scanner lid slightly, and then press the Copy button or icon.
If there is no light or the scanner bar does not move, it is a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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