No notification about increase in pricing plan

[Jandrew76]

In May, there was an increase in the pricing plans without any notification. I double-checked my emails. Did anyone get an email regarding this? Or did HP intentionally not send out an email notification with hopes we would not notice?

[Jandrew76]

Well, turns out I DID receive an email. HOWEVER,  it was titled, "Update to your Insta Ink Subscription", which is extremely similar to the heading used when you yourself update your pricing plan - which I do routinely depending on if I am teaching/researching that month or if it's summer or an off month. The wording is a deliberate attempt to sneak by the INCREASE in pricing on customers.

The title should have been more accurate as such "Increase of Pricing for Plans next month" or similar.  Additionally, no notification was posted on your HP account under "Notifications" - see the attached screenshot. No impressed, HP. Not at all. 

[zoey7886]

@Jandrew76, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Instant Ink Subscription Updates! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It is important to check for email communications from HP regarding updates to your Instant Ink subscription. Sometimes, these updates might be communicated under non-specific subject lines such as "Update to your Instant Ink Subscription," which could easily be overlooked or mistaken for a non-critical email. Here are steps you can follow to review the updates:

Check Your Email Inbox:

• Look for any emails from HP Instant Ink with titles such as "Update to your Instant Ink Subscription," or similar phrases.
• Check your spam or junk folders to ensure that the email was not filtered out.

Instant Ink Account Notifications:

• HP Instant Ink subscribers receive email notifications detailing updates and changes to their subscription plans.
• Make sure your email address listed in the Instant Ink account settings is correct and active.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,