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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 10 (64-bit)

I was on the $11.99 a month plan and had 900 rollover pages.  I lowered my plan to the $5.99 a month option and expected to have at least 300 pages on my rollover.  The rollover count shows 0 pages.

3 REPLIES 3
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Hi @bobburw,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Here are a few details on how Rollover pages work. 

 

Rollover pages allow unused pages in a month to be placed in a rollover account and then applied to pages in excess of your monthly allowance.

The rollover maximum balance depends on your plan pages.

If you downgrade your plan, you get a new rollover maximum. You lose any rollover pages in excess of what your new plan allows.

Paper Add-on service: Rollover pages are tracked separately and may be different from your ink or toner plan.

To see how many rollover pages you have available:

Sign into your account:

Home / Home Office: Sign in to your Instant Ink account

Business: Sign in to your Instant Ink for Business account

Click HP Instant Ink > Overview.

Look for rollover pages in the Status area.

 

For your reference: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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I've been enrolled in instant ink for four years so I am familiar with how it works. Ordinarily, it has taken a day, maybe two, before the rollover pages show up after the start of a new billing cycle. The billing cycle, after I switched plans, started on November 28th. After patiently waiting for eleven days without any rollover pages showing on the instant ink dashboard, I posed my question. I find it very interesting that the rollover pages finally showed up the next day after my quest for an answer and well before your reply.

HP Recommended

Hi @bobburw,

 

Thanks for writing back. Appreciate it. 

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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