Nom du prélèvement

[Lalia]

Bonjour, 

j’ai un prélèvement custodian worldpay, rassurez moi, c’est bien un prélèvement de instant Ink 4,99€ ? 
Si c’est bien cela, merci de prévenir à l’avenir pour ce genre de changement.

Cordialement.

Lalia.

[RodrigoB]

Hi Lalia

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

[Boltou]

Hi RodrigoB,

I just can't believe that a company like HP is not able to translate a message in French! 

There are several people here asking for the same thing: the monthly payments to your company  have been so far withdrawn from our bank account under the name of HP Inc Instant Ink FR.

A similar amount was withdrawn this month (January 2021) but the name of Worldpay appears instead. Does this withdrawal concern your company? If it does not, please let us know ASAP so that we can block it straight away.

However, if this withdrawal does come from your company, HP should have informed us beforehand.

Without information by tomorrow, the payment will be rejected.

[KrazyToad]

@Boltou

Welcome to HP Support Community

I understand your concerns

Please contact HP Instant Ink in your region and they should be able to sort out this concern of yours

https://instantink.hpconnected.com/

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.