Non HP Instant Ink cartridge installed We can't determine your next shipment

[Mitchemcl]

I recently purchased an HP DeskJet 2700 Series All in One Printer, I installed the cartridges provided in the box the printer came in (setup cartridges), printed a few pages and everything works well. However, after signing up for Instant Ink and checking my shipment information it displays the following error on my black cartridge: "Non HP Instant Ink cartridge installed: We can't determine your next shipment, because we aren't able to read your ink levels." The cartridge was brand new out of the box that I was provided with and it claims it isn't an HP ink cartridge. How can I resolve this to ensure I receive both my color and black ink cartridges? The color cartridge says it's on the way and should be here in about 10 days.

[Anand_Andy]

Hi @Mitchemcl,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Deskjet 2700 Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jo05310531]

I have the same question. Could you help me as well? my printer is  HP DeskJet 2742e All‑in‑One Printer

[Jo05310531]

hi. how was you problem sovled? I have the same question as yours....so urgently!

[Mitchemcl]

Still haven’t gotten the problem solved, I messaged the guy back and he hasn’t responded yet. Will update when I figure out the solution.

[cothomasw]

I had to call the company. They did something on their end-they resent new cartridges AND IT IS HAPPENING AGAIN with two other sets of cartridges. And doublesided printing stopped and my advanced settings are locked.