• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 2755e All-in-One Printer
macOS 12.0 Monterey

I recently purchased an HP DeskJet 2700 Series All in One Printer, I installed the cartridges provided in the box the printer came in (setup cartridges), printed a few pages and everything works well. However, after signing up for Instant Ink and checking my shipment information it displays the following error on my black cartridge: "Non HP Instant Ink cartridge installed: We can't determine your next shipment, because we aren't able to read your ink levels." The cartridge was brand new out of the box that I was provided with and it claims it isn't an HP ink cartridge. How can I resolve this to ensure I receive both my color and black ink cartridges? The color cartridge says it's on the way and should be here in about 10 days.

5 REPLIES 5
HP Recommended

Hi @Mitchemcl,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Deskjet 2700 Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

HP Recommended

I have the same question. Could you help me as well? my printer is  HP DeskJet 2742e All‑in‑One Printer

HP Recommended

hi. how was you problem sovled? I have the same question as yours....so urgently!

 

HP Recommended

Still haven’t gotten the problem solved, I messaged the guy back and he hasn’t responded yet. Will update when I figure out the solution.

HP Recommended

I had to call the company. They did something on their end-they resent new cartridges AND IT IS HAPPENING AGAIN with two other sets of cartridges. And doublesided printing stopped and my advanced settings are locked. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.