Non HP Instant Ink cartridge installed

[Jo05310531]

I recently purchased an HP DeskJet 2742e All‑in‑One Printer, I installed the cartridges provided in the box the printer came in (setup cartridges), printed a few pages and everything works well. However, after signing up for Instant Ink and checking my shipment information, it displays the following error on my black cartridge: "Non HP Instant Ink cartridge installed: We can't determine your next shipment, because we aren't able to read your ink levels." The cartridge was brand new out of the box that I was provided with and it claims it isn't an HP ink cartridge. How can I resolve this to ensure I receive both my color and black ink cartridges? The color cartridge says it's on the way and should be here in about 10 days.

[Elohi_NR]

Hi @Jo0531053,

Welcome to the HP support community.

I understand you are receiving non -HP instant ink cartridge error. I'd like to help!

I checked your account based on the serial number you shared, and it indicates that the printer has regular ink installed and the black is low on ink. And I also see that a replacement was sent on 28th Aug'22. It will be delivered soon.

Let me know if anything. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Jo05310531,

We did not hear from you. Are you still looking for assistance? Let us know.