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‎02-16-2023 04:07 AM - last edited on ‎02-18-2023 06:26 AM by Moderator

HP Recommended

I recently installed ink cartridges that came via the Instant Ink service, however, I am getting a Non-Instant Ink Cartridge Installed error. I have worked through the virtual assistant help advice and the message is still there. The printer is working, but the message is wrong.

1 person had the same question
1 REPLY 1

‎02-19-2023 08:27 PM

HP Recommended

Hi @MarkW1964,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

To assist you better, are you trying to enroll the printer in Instant Ink?

 

Let us try these steps:

 

Restart the wireless router, the printer, and the PC

Make sure the printer is connected to the internet.

 

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

If the issue persists, perform the steps mentioned in this document - Cannot Connect to Web Services

 

For assistance, refer to - Enrolling in HP Instant Ink

 

Hope this helps! Keep me posted. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the 

“Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

^ Alden4
HP Support 

I am an HP Employee.
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