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‎04-08-2021 08:37 AM - edited ‎04-08-2021 08:37 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (32-bit)

I use an HP Officejet Pro 6970 and was using instantink for about 2 years before I cancelled. I am aware that the instant ink cartridges don't work after cancellation and bought new ones that worked fine. Now that they were empty I bought another set of standard HP cartridges and the printer refuses to use them until I sign up with instant ink!

3 REPLIES 3

‎04-09-2021 03:26 AM - edited ‎04-09-2021 03:27 AM

HP Recommended

@HatesPrinting, Welcome to the HP Support Community!

 

To assist you better, what is the error message you get?

For now, perform the steps mentioned in this document.

 

Turn off web services. Click here to know how to turn off web services.

Restart the printer, reinsert the ink cartridges and check if that helps. Make sure the ink cartridges being used are non-Instant Ink cartridges.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎04-09-2021 03:44 AM

HP Recommended

Thanks for your reply!

Unfortunately, I have tried everything already. I reset the printer, turned off web services, and restarted multiple times with and without cartridges.

The new cartridges are not instant ink or instant ink ready but still the printer shows the message: "cartridges cannot be used until printer is signed up for instant ink" 

 

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‎04-09-2021 03:55 AM

HP Recommended

@HatesPrinting

 

That's unfortunate. Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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