Not Intended for Use in Current Device hp 8610

[LUIA2023]

Hello, I purchased an 8610 all in one printer, with US inks, I brought the printer to ecuador in south america, and when one ink ra out, i replaced it with a genuine MAGENTA 951XL Z30 (CN047AL), now I get "Not Intended for Use in Current Device" message.

I currently have A CYAN 951 Z10 (CN050AN), A YELLOW 951 Z10 (CN052AN), and a BLACK NON-GENUINE 950XL (CN0454A)

How can I fix it?

The Printer firmware is FDP1CN2022AR

Product Mode Number: A7F64A

How can I fix this problem?

[Irwin6]

Hi @LUIA2023,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[LUIA2023]

Hello Irwin6

To answer your questions:

Do you have the ink cartridges for both regions?   YES

Do you have a printer USB cable?   YES

Do you have the printer full feature software and drivers installed on your PC?   YES

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?   BOTH MAC AND WINDOWS

2) Confirm the printer model. OFFICEJET PRO 8610  A7F64A

How can I proceed?

Thank you.

Luia2023

[LUIA2023]

Hello Irwin6

To answer your questions:

Do you have the ink cartridges for both regions?   YES

Do you have a printer USB cable?   YES

Do you have the printer full feature software and drivers installed on your PC?   YES

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?   BOTH MAC AND WINDOWS

2) Confirm the printer model. OFFICEJET PRO 8610  A7F64A

How can I proceed?

Thank you.

Luia2023

[Irwin6]

Hi @LUIA2023,

Please install the previous country ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[LUIA2023]

Irwin6,

I just sent the requested information via private message.

Thanks for your help

[LUIA2023]

Hello, I replyd to your message on wednesday November 8 (last week) and still i have no reply from you, Im still left with a DEAD printer because I cannot use ORIGINAL HP CARTRIDGES I have purchase from LATIN AMERICA REGION.