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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎01-26-2025 04:12 AM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

My older Hp 5020  does not respond to Instant Ink properly for 2 years unless I create a new user?! I have been charged monthly for 2 years even though I can't print or order ink and of course  the online BOT can't sort this.The only way to stop charges is to cancel. I have had zero response from support.

However, I have deadlines and need to print. So buy buy another brand? 

It's a waste of a printer!!

1 REPLY 1

‎01-28-2025 09:06 AM

HP Recommended

Hi @EC886 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

Rachel571

HP Support

.
Sneha_01- HP support
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