Not able enable web service for printer

[Zohan14]

I’m trying to enroll printer with instant ink which I’m not able to hence I’m not able to enable web service keep getting error. Tried to update firmware that also triggered error

[Elohi_NR]

Hi @Zohan14,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with web services. 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Confirm your printer supports Web Services

• Make sure your printer supports Web Services.
• Make sure your printer is connected to the internet. Web Services does not support printers connected with only a USB cable.
• Determine if your printer automatically enables Web Services during printer setup.
• For printer released before 2020, continue with these steps.
• For HP+ printers and printers released after 2020, Web Services is automatically enabled during printer setup after enabling cloud printing services, such as Print Anywhere or Instant Ink. to help resolve any setup issues, and then go to 123.hp.com to set up your printer with the HP Smart app.
• On the printer or control panel, look for an ePrint or Web Services icon. For printers with a touchscreen, touch Setup ( or ), and then look for a Web Services menu.
• If the icon or menu is available, continue with these steps.
• If the icon or menu is missing, the printer might not support Web Services. Go to Mobile printing solutions to see if your printer supports HP ePrint or Print Anywhere, indicating it supports Web Services.
• If you have one of the following printers, Web Services is retired and can no longer be enabled on your printer:

1. HP Color LaserJet Pro MFP M176, M476 printers
2. HP DesignJet Z2600, Z5200, Z5600 printers
3. HP DeskJet 3050A, 3070A, Ink Advantage 4620, 4640 printers
4. HP ENVY 100, 110 printers
5. HP HotSpot LaserJet Pro M1218 printers
6. HP LaserJet Pro 100 Color MFP M175 printers
7. HP LaserJet Pro 200, 300 Color M351, MFP M375 printers
8. HP LaserJet Pro 400 Color MFP M451, M475 printers
9. HP LaserJet Pro 400 M401, MFP M425 printers
10. HP LaserJet Pro CM1415, M1530 printers
11. HP OfficeJet 4610, 4620, 6100, Pro 3610, 3620, 8100 printers
12. HP Photosmart D110a, D110b, 5510, 6510, 7510, Ink Advantage K510 printers
13. HP Photosmart eStation C510 printers
14. HP Photosmart Plus B210, Premium C310, C410, Wireless B110 printers
15. HP TopShot LaserJet Pro M275 printers

For more information, go to Web Services is retired for select HP printers.

Click here for the remaining steps. 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Zohan14]

Thank you so much for adding your comments. 
Detail of the product added below : 

I was trying to get instant ink plan for which trying to enrolled the printer not able to. Internet connection was good , I was able to land on below page then 

 Then it’s triggered error

 this is the error keep getting 

 

[Zohan14]

My printer is after 2020, in that case how can I get eprint option what step should I flow ? I reset printer didn’t get that

[Irwin6]

Hi @Zohan14,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with enrolling in Instant Ink service.

Kindly refer to the steps on this link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support