Not able to add pre-owned HpDeskJet 2734 e Printer to Hp account.

[Srini91S]

I Bought a pre-owned hp printer HpDeskJet 2734 e. But I could not print because, I have not enrolled in Hp instant ink subscription. When I tried to enroll I could not see this printer in the profile, so the last step of the subscription failed.

I have tried multiple time restoring factory defaults and restoring the network settings. In Hp+ account activation step of printer setup I get Error code : UA_400_EB000U0410 consistently. Also I contacted the previous owner and asked them to unlink this printer from their account, which they did I hope.

But Still this printer setup is failing. Need a permanent solution for this, contacting the chat support didn't help much either. 

[Garp_senchau]

@Srini91S, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Step 1: Check Your Internet Connection

1. Restart your router to ensure a fresh connection.
2. Make sure your printer is connected to the same Wi-Fi network as your computer or smartphone.
3. Avoid using VPNs or proxy servers, as they can interfere with registration.

Step 2: Update Printer Firmware Update the firmware on an HP printer

1. From the printer's control panel, navigate to Setup → Printer Maintenance → Update the Printer.
2. Install any available updates.

Step 3: Factory Reset the Printer

1. Go to Setup → Printer Maintenance → Restore Defaults.
2. Confirm to reset the printer to its factory settings.

Step 4: Use HP Smart App HP printer setup (HP Smart app)

1. Download and install the HP Smart app on your computer or smartphone.
2. Log in with your HP account or create one.
3. Follow the prompts in the app to add the printer and complete registration.

Step 5: Clear Cache and Retry

1. Clear your browser cache if you're using a web browser to register the printer.
2. If you're using a mobile device, ensure the HP Smart app is updated to the latest version.

Step 6: Check HP Instant Ink Account (if applicable)

1. Log in to your HP Instant Ink account.
2. Check for any notifications or issues related to the printer's registration.

Refer to this document:  HP Smart app errors during setup and account registration

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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