Not able to connect printer and app

[nodnoc123]

hi I get an error that there is an issue in my account. It would appear that it says it’s not ready to print that it’s unable to connect between the app and the printer. The printer is connected to the Wi-Fi and printing okay what do I do

[VikramTheGreat]

Hi @nodnoc123,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'd be happy to help. Since the printer is connected to Wi-Fi and printing normally, the issue appears to be between the HP app and your HP account rather than the printer's connection itself.
 

Could you please clarify a few details?

• Which HP service are you using?
  • HP Instant Ink
  • HP All-In Plan
  • Or are you simply using the HP app without a subscription service?
• What is the exact account-related message you see in the app?
• Does the app show the account as active, suspended, or requiring attention?
• Are you signed in to the app with the same email address that is registered to the printer?
   

As a basic check, please try the following:

1. Sign out of the HP app.
2. Close the app completely.
3. Restart the printer, computer/mobile device, and router.
4. Open the HP app and sign back in.
5. Check whether the printer appears online and is linked to your account.

If you are using HP Instant Ink or HP All-In Plan, please also log in to your account portal and verify that:

• The subscription is active.
• There are no billing or payment issues.
• The printer is listed under your account.
   

Please let us know:

• Whether this is HP Instant Ink or HP All-In Plan.
• The exact error message shown in the HP app.
• Whether the printer is registered to the same account you are currently signed into.

With that information, we can help identify whether this is an account synchronization issue or a subscription-related issue and guide you further.

I hope this helps.

Take care and have an amazing day!