Not able to update plans on website - System Error Try again

[qwerthjty]

I log into instant ink on either Chrome or Edge and I go to the update plans link but it just eventually comes back with System error try again. Have tried it over a couple of days and I'm not able to get into the update plans, see payment history. I even tried it with an inprivate window and I still get the same error message. I've cleared cookies but nothing works. Does anyone have any ideas?

[Kuroi_Kenshi]

Hi @qwerthjty,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[qwerthjty]

Hi most of the printers on the account are Envy 5010 A-I-O, I'm not accessing the details from the printers but from my HP smart account on my PC. The page just shows the loading circle in both Edge and Chrome and then comes up with a Stop image. Its been like this for days and I can't see anything on the account and I'm not able to update plans etc. 

[Kuroi_Kenshi]

Hi @qwerthjty,

Thank you for the response.

Try these steps:

Ensure Browser Compatibility:
Make sure you are using a supported web browser such as Google Chrome, Safari, or Microsoft Edge. You have already tried Chrome and Edge, which are supported, so consider ensuring these browsers are up-to-date.

Clear Cache and Cookies:
Although you've cleared cookies, try clearing your browser's cache as well. This can sometimes resolve persistent issues. In most web browsers, you can open a dialog to clear browsing data by pressing Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (macOS).

Use Private Browsing Mode:
You've mentioned trying an InPrivate window, which is a good step. Continue with this method as it helps avoid issues related to cached data.

Check HP Instant Ink Server Status:
It's possible that the HP Instant Ink services are experiencing downtime. Check HP's support page or contact HP support to see if there are any known issues with their services.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[qwerthjty]

None of that worked - I can get into other areas of the account such a printers, account, subscriptions but the minute I go into anything under instant ink so overview/update plan/print and payment history or shipment tracking it says system error.

If I go into subscriptions I can see all the subs we have but when I select one which takes me to instant ink it fails again same with not being able to generate a statement.

[qwerthjty]

I've just tried on a non-networked computer where I did not use my login or browser login for edge and the device has never been on the instant ink webpage and I got exactly the same error. Please can this be looked into urgently as I cannot change or cancel plans.

Sarah

[Kuroi_Kenshi]

Hi @qwerthjty,

Thanks for confirming those details and trying all the initial steps, I understand how frustrating it is not being able to access or manage your Instant Ink plans, especially after trying across multiple devices and browsers.

Try a Different Network

Sometimes, network-level blocks or DNS issues can interfere with accessing certain services.

Try accessing your Instant Ink dashboard using mobile data or a different Wi-Fi network.

Flush DNS & Reset Network (Optional)

On Windows:

Open Command Prompt as administrator.

Run the following commands one after another:

ipconfig /flushdns  
ipconfig /release  
ipconfig /renew  
netsh winsock reset

Restart your PC and try accessing the Instant Ink page again.

Test on Mobile via HP Smart App

Download the HP Smart app on a mobile device.

Sign in and attempt to view or update the Instant Ink plan from there.

This sometimes bypasses browser-based issues entirely.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[qwerthjty]

I've tried on my android phone which is not on the same network as my PC and on another PC which is on an external wifi connection.

I can't download the App as this is work related and I'm not supposed to use my personal devices for work related stuff.

[Kuroi_Kenshi]

Hi @qwerthjty,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,