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‎03-11-2023 03:34 AM

HP Recommended
Operating System: Microsoft Windows 11

My ink started running out quickly as a result of a faulty install (my fault this bit, but I managed to fix it without any damage)

 

However, HP as not sent me any ink in over 2 years now as my account says I've not printed enough to warrant a new set being sent. I can't print as I have no ink! 

 

I have tried MANY times to alter my HP bill, request more cartridges and even cancel the entire thing...none of which has worked. I have just wasted 2 hours trying to figure out how to 'Open a case' only to be sent in circles to the virtual assistant. I've even been locked out of my account several times due to 'password issues' and other random reasons. I've paid £9.99 a month for 2 years for NOTHING! And no support from HP despite countless requests to change things around, every time I come back to this I get told no requests were made and then I get locked out of my account and have to do an entire password reset. 

 

I need to talk to someone and get some ink sent AND look at some sort of compensation. 

1 REPLY 1

‎03-13-2023 11:11 PM

HP Recommended

Hi @Pandapoppy1988,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

^ Alden4
HP Support  

I am an HP Employee.
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