-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: Not being sent ink
Create an account on the HP Community to personalize your profile and ask a question
03-11-2023 03:34 AM
My ink started running out quickly as a result of a faulty install (my fault this bit, but I managed to fix it without any damage)
However, HP as not sent me any ink in over 2 years now as my account says I've not printed enough to warrant a new set being sent. I can't print as I have no ink!
I have tried MANY times to alter my HP bill, request more cartridges and even cancel the entire thing...none of which has worked. I have just wasted 2 hours trying to figure out how to 'Open a case' only to be sent in circles to the virtual assistant. I've even been locked out of my account several times due to 'password issues' and other random reasons. I've paid £9.99 a month for 2 years for NOTHING! And no support from HP despite countless requests to change things around, every time I come back to this I get told no requests were made and then I get locked out of my account and have to do an entire password reset.
I need to talk to someone and get some ink sent AND look at some sort of compensation.
03-13-2023 11:11 PM
Hi @Pandapoppy1988,
Welcome to the HP support community.
Thank you for posting your query, I will be glad to help you.
Please help us with the Printer serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
^ Alden4
HP Support