Office Jet 3830 Won't Print Color!

[crumpyham]

My printer will not print color. the the color levels are fine.

I've tried the different suggestions provided in the community; uninstall/reinstall drivers, checked the cartridges, changed window settings, removed and added device, etc.

the digital agent can't help because the printer is out of warranty.

I pay each month for the instant Ink which is infuriating because my printer won't print without a subscription, nor will it print color. I am paying for a service that does NOT work, for a machine that can't be virtually evaluated because it's out of warranty, just so I print in black and white once or twice a month when I need it. 

pleeeeease help!

[Elohi_NR]

Hi @crumpyham,

Welcome to the HP Support Community. 

I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Low ink levels can cause print quality issues. If any cartridges are very low or empty, replace them with new Instant Ink cartridges.

Load plain white paper and run the cleaning tool.

Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.

Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open Printer management options that include the cleaning tool.

If the page that prints has defects, the printhead might be badly clogged. Run up to two more cleaning cycles.

NOTE:

The cleaning page does not count against your pages printed for the month.

If you see blurry edges or jagged lines in your prints, try aligning the printhead.

Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer 

Maintenance, and then touch Align Printer.

Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open Printer management options. Select the option to align the printer.

If you did not replace your cartridges before, replace them now with new Instant Ink cartridges.

If you do not have new Instant Ink cartridges on hand, or if replacing cartridges did not help, 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Hope this helps! Keep me posted for further assistance.
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