OfficeJet 3830 Incompatible Cartridge error

[Jimbo-a-logo]

I have an HP OfficeJet 3830. I have used the HP Instant ink program since I bought it without problem. A few weeks ago I replaced the Colour cartridge and have printed without problem. A couple of weeks ago, I replaced the Black cartridge and I printed several pages without problem. At the time I installed the Black cartridge the  Ink level display showed lots of colour left. This past Monday when I went to print again, I got an error message saying my Colour ink cartridge was incompatible with my printer. I went online and followed directions to remove and clean the contacts etc on the Colour cartridge but continue to get the same error. I checked my Instant ink account to see about getting a replacement cartridge, but it says another colour cartridge won't be shipped until this problem is resolved. Help please.

[asmita6658 · Accepted solution]

Hi @Jimbo-a-logo

Welcome to the HP Support Community. I'd like to help. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

[kbatrph]

I have had an HP Officejet 3830 all in one printer for a few years now with the instant ink replacement program. i am now seeing the "incompatible cartridges" error message...have tried to reset my system and start it over, but nothing works.

[asmita6658]

@kbatrph

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know.