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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Livwelnow
Level 2
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Message 1 of 4
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Solved!

OfficeJet 4650 Smeared Black Ink

HP Recommended
OfficeJet 4650
Microsoft Windows 10 (64-bit)

My OfficeJet 4650 has worked really well until today. All of a sudden, the black ink is smeared on the page.

 

I have tried everything suggested by the virtual assistant, such as:

 

1. Clean cartridges

2. Align printer

3. Clean page smears

4, Print quality report

5. Check for updates (all is up to date)

 

Nothing has worked. 

 

I would like a new black cartridge, yet my Instant Ink page says that I already have one - yes I do and it's causing the ink to smear on the printouts.

 

How do I get HP to send me one ASAP?

 

Thanks for any help.

1 ACCEPTED SOLUTION

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Livwelnow
Author
Level 2
6 3 1 2
Message 4 of 4
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HP Recommended

Hi Asmita,

Thanks for your reply. I called HP support last Monday and they sent out a new cartridge and that fixed the problem. So, the matter is closed. Thank you!

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Livwelnow
Author
Level 2
6 3 1 2
Message 2 of 4
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HP Recommended

I also manually cleaned the blank ink cartridge per the instructions.

 

I have since installed the Print and Scan doctor 5.0.6 and ran it. It did some updates. I had to restart my computer and run the doctor again.  

After I did that, I printed a test page and all was fine except the black ink part which was, you guessed it, smeared.

So I chose the "clean printheads" option and printed another test page which had <guess what> smeared black ink. 

So I then chose the "align printheads" option and printed another test page and to my disappointment, the black ink was still smeared.

 

I really think I need a new black ink cartridge and just want to know how to get one sent asap.

 

Thanks for any help. 

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asmita6658
HP Support Agent
HP Support Agent
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Message 3 of 4
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HP Recommended

Hi @Livwelnow

 

Welcome to the HP Support Community. I'd like to help. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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Livwelnow
Author
Level 2
6 3 1 2
Message 4 of 4
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Hi Asmita,

Thanks for your reply. I called HP support last Monday and they sent out a new cartridge and that fixed the problem. So, the matter is closed. Thank you!

View solution in original post

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