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Officejet 3830 Not Printing on Envelopes

I have printed on envelopes numerous times with the same printer and same envelope type and size with no problems. All of a sudden the envelope will feed half way and then the printer will not pick it up and makes a loud nose like it is trying to feed. An error comes up that there is a paper jam. What could be the reasoning? I have unplugged it etc.



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Officejet 3830 Not Printing on Envelopes



Printer may be dirty and in need of cleaning.


Known Solutions here, presented in the order to be completed / considered:

Paper Jam Error


Document includes the steps to manually clean the rollers.



After you change the paper / load the tray, check the Printer Control Panel to modify / retain the paper size.


Paper Setting on Printer Control Panel


Check / Adjust / Retain the Paper at the Printer Panel


Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK


NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom




Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms or "what the printer can do" (Specifications)

Additional "How-to" procedures

Search for additional solutions...

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet 3830 All-in-One Printer series


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