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07-05-2022 11:22 PM - last edited on 07-06-2022 10:05 AM by Ric_ob
My Officejet pro 8610 just started having this issue a few weeks ago. It is connected to my network but states that it can not connect to the internet. If I try to enable web services I get the same error just saying unable to connect to internet/server. Tried rebooting everything multiple times. Removed and re-installed printer on computer. Re-ran network wizard multiple times. Can log in and see my instant ink account but it can not connect to my printer and has not for a few weeks now.
Solved! Go to Solution.
07-07-2022 07:54 AM
Welcome to the HP Support Community
I'd like to help!
I understand you are unable to cconnect to webservices.
Try the below suggestions -
Restart the computer, printer, and router
To resolve many connectivity issues, restart the computer, printer, and router.
The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
Turn off the router by pressing the power button or disconnecting the power cord.
Turn off the printer.
Close all running programs on your computer, and then shut down the computer.
Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
Turn on the printer.
Turn on the computer.
Try to turn on Web Services.
If the issue persists, continue to the next step.
Let's disable webservices and re-enable it
--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it
If the issue persists,
Check the Internet proxy server settings
For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.
Locate the Internet proxy settings.
Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
From the EWS, click the Web Services tab, and then click Proxy Settings.
Type the Address and Port values for your proxy server connection, and then click Apply.
Try to turn on Web Services.
Update the printer firmware
HP regularly releases printer updates. Updating the printer firmware might resolve the issue.
Hope this helps! Keep me posted.
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