Officejet 9018e - can it be reset?

[Dkseki]

Can my printer be revived or is it dead?  It seems the printer no longer connects via Wi-Fi. The blue is no longer lit when the printer is on. When booting up, I get an error message about the ink cartridges not on Insta-ink, which I am paying for. I hide that message and then the printer wants to print an alignment page, which it doesn’t. After that, all I can do is shut it off. I tried connecting via usb cable to the computer and cat5 to the router but no connection was made. 

Is a hard reset available and will it solve this situation? This is otherwise a very large paperweight. 
Thx for any help. 

[Nal_NR]

Hi @Dkseki,

Welcome to the HP support community.

I understand that you are unable to connect to your wifi. I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Dkseki]

It did not work. I tried twice to make sure I was running through the steps correctly. The blue Wi-Fi light never came on and I continue to get “ Cartridge cannot be used until printer is enrolled in HP. Instant Ink.”  
what do we try next?

thx

[Nal_NR]

Hi @Dkseki,

Thanks for replying. follow the next steps mentioned below. 

Clean the ink cartridge and carriage electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
• 
• Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
• 
• Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.
• CAUTION: Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.
• 
• Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
• 
• Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
• 
• Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
• Repeat these steps for the other cartridge if it was indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Let me know how it goes.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Dkseki]

I cleaned the contacts on each of the cartridges and on the carriage. It didn’t change the situation. It still does not work. What is next to try?

[Nal_NR]

Hi @Dkseki,

Welcome to the HP Support Community. 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!