-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Officejet pro 9010 Series (9018) is offline, printer control...

Create an account on the HP Community to personalize your profile and ask a question
01-28-2022
10:10 AM
- last edited on
11-14-2023
04:55 AM
by
JessikaV
Officejet Pro 9018 is offline. I have tried restarting both my router and the printer, to no avail. Most solutions I found on HP Support involve using the printer control panel. But the control panel is stuck on an Instant Ink message, because it is offline.
The message reads: "Cartridge cannot be used until printer is enrolled in HP Instant Ink." It IS enrolled, but because the printer is offline, it cannot communicate with HP!!! It seems I am stuck in a catch 22 situation.
For about a month now, the printer has gone offline periodically. I always got it back on by bouncing the print spooler off and on, or by restarting the printer. How can I get the printer reconnected to my router, without being able to use the printer control panel?
Solved! Go to Solution.
Accepted Solutions
01-31-2022 06:35 AM
Hi @bnm2019,
I'd like to help!
I understand you are receiving "cartridge cannot be used until enrolled in instant ink" error
Try the below suggestions to enable webservices and connect to the instant ink server.
Restart the computer, printer, and router
To resolve any connectivity issues, restart the computer, printer, and router.
NOTE:
The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
Turn off the router by pressing the power button or disconnecting the power cord.
Turn off the printer.
Close all running programs on your computer, and then shut down the computer.
Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
Turn on the printer.
Turn on the computer.
Try to turn on Web Services.
If the issue persists, continue to the next step.
Let's disable webservices and re-enable it
--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it
If the issue persists,
Check the Internet proxy server settings
For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.
Locate the Internet proxy settings.
Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
From the EWS, click the Web Services tab, and then click Proxy Settings.
Type the Address and Port values for your proxy server connection, and then click Apply.
Try to turn on Web Services.
Update the printer firmware
HP regularly releases printer updates. Updating the printer firmware might resolve the issue.
Refer -- HP Printers - Updating or Upgrading Printer Firmware
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping
Have a great day!
01-31-2022 06:35 AM
Hi @bnm2019,
I'd like to help!
I understand you are receiving "cartridge cannot be used until enrolled in instant ink" error
Try the below suggestions to enable webservices and connect to the instant ink server.
Restart the computer, printer, and router
To resolve any connectivity issues, restart the computer, printer, and router.
NOTE:
The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
Turn off the router by pressing the power button or disconnecting the power cord.
Turn off the printer.
Close all running programs on your computer, and then shut down the computer.
Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
Turn on the printer.
Turn on the computer.
Try to turn on Web Services.
If the issue persists, continue to the next step.
Let's disable webservices and re-enable it
--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it
If the issue persists,
Check the Internet proxy server settings
For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.
Locate the Internet proxy settings.
Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
From the EWS, click the Web Services tab, and then click Proxy Settings.
Type the Address and Port values for your proxy server connection, and then click Apply.
Try to turn on Web Services.
Update the printer firmware
HP regularly releases printer updates. Updating the printer firmware might resolve the issue.
Refer -- HP Printers - Updating or Upgrading Printer Firmware
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping
Have a great day!
02-01-2022 02:39 PM
I had tried most of the steps Jay_G24 outlined, but not necessarily in the same order.
The problem resolved itself the next day, after I left the printer off over night.
If I have a recurrence, I will try the exact steps and order Jay outlined.
Thank you
02-02-2022 12:08 PM
You're welcome:)
I am glad the issue is resolved.
If you need further assistance feel free to reach out to us.
Have a great day ahead!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping!
11-10-2023 06:21 AM
Hi community!
The information in the following link may also help:
Solve Instant Ink cartridge and printer problems
SofiaML
HP Support Community