On my HP all in one plan I can't update my payment method

[Carolc6]

Hi I've always paid with my bank debit card for my HP All-in-One plan now it says my plan is suspended I have to update my payment method I cannot update my bank debit card that they've been taking all the time when I go to update my debit card it says credit card I don't have a credit card I've been using this debit card the whole time I've had this HP All-in-One plan

[Max3Aj]

Hi @Carolc6, Welcome to the HP Support Community 

  

I understand you are facing an issue with the All-in plan. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support